Frequently Asked Questions
Everything you need to know
EBAG's fingerprint scanner uses advanced biometric sensor technology, similar to the systems used in premium smartphones. During setup, the first fingerprint is automatically assigned as an administrator, after which up to ten additional fingerprints can be registered. Only registered fingerprints grant access to the bag, significantly increasing security.
Every EBAG order comes with a comprehensive manual providing clear, step-by-step instructions for configuring and using the fingerprint scanner.
When the battery is running low, a flashing green indicator light will indicate this. The scanner can be charged using the included USB-C cable; a full charge takes approximately 1.5 hours. Once charging is complete, the green light will turn off.
CAUTION: NEVER USE FAST CHARGERS OR HIGH VOLTAGE CHARGERS WHEN CHARGING , as this may cause an overload and seriously damage the lock.
The Netherlands & Belgium – Free shipping. Delivery: 1–2 business days. Orders placed before 23:00 are generally delivered the next business day within the Netherlands.
France, Germany, Austria, Denmark, Poland & Sweden – Shipping costs calculated at checkout. Delivery: 2–4 business days.
Switzerland – Shipping costs calculated at checkout. Delivery: 3–5 business days. Please note: customs inspections may cause additional delays.
Norway – Shipping costs calculated at checkout. Delivery: 3–5 business days. Customs clearance may extend delivery times.
Other European countries – Shipping costs calculated at checkout. Delivery: 3–6 business days.
Outside Europe – Shipping costs calculated at checkout. Delivery: 5–12 business days, depending on destination and local customs processing.
On a fully charged battery, the scanner will last on average up to 3 months, or approximately 3,000 scans.
14-DAY RETURN POLICY
We fully support the quality of our bags and suitcases with fingerprint locks. Not satisfied? We'll happily refund your full purchase price.















