Products & Technology
How does the fingerprint lock work?
EBAG's fingerprint scanner uses advanced biometric sensor technology, similar to the systems used in premium smartphones. During setup, the first fingerprint is automatically assigned as an administrator, after which up to ten additional fingerprints can be registered. Only registered fingerprints grant access to the bag, significantly increasing security.
Every EBAG order comes with a comprehensive manual providing clear, step-by-step instructions for configuring and using the fingerprint scanner.
What if the battery is empty?
Don't worry! Our suitcases are equipped with an emergency USB port so you can charge the lock using a power bank or USB cable.
When the battery is running low, a flashing green indicator light will indicate this. The scanner can be charged using the included USB-C cable; a full charge takes approximately 1.5 hours. Once charging is complete, the green light will turn off.
CAUTION: NEVER USE FAST CHARGERS OR HIGH VOLTAGE CHARGERS WHEN CHARGING , as this may cause an overload and seriously damage the lock.
Are the suitcases waterproof?
Yes, all our suitcases and bags are water-repellent and made of high-quality materials that protect your belongings from rain and moisture.
Order & Delivery
How long does delivery take?
The Netherlands & Belgium – Free shipping. Delivery time: 1–2 business days. Orders placed before 23:00 are generally delivered the next business day within the Netherlands.
France, Germany, Austria, Denmark, Poland & Sweden – Shipping costs calculated at checkout. Delivery time: 1–3 business days.
Switzerland – Shipping costs calculated at checkout. Delivery time: 2–3 business days. Please note: customs inspections may cause additional delays.
Norway – Shipping costs calculated at checkout. Delivery time: 2–3 business days. Customs clearance may extend delivery times.
Other European countries – Shipping costs calculated at checkout. Delivery time: 3–5 business days.
Outside Europe – Shipping costs calculated at checkout. Delivery time depends on the destination.
What are the shipping costs?
We offer free shipping within the Netherlands & Belgium. For other countries, shipping costs are calculated at checkout.
Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace link by email to track your package.
Payment & Returns
What payment methods do you accept?
We accept iDEAL, Bancontact, Creditcard (Visa, MasterCard), PayPal.
Can I return my order?
Yes! You can return your order within 14 days of receipt, as long as the product is unused and in its original packaging. More details can be found in our returns policy.
How can I request a return?
Send an email to info@ebag.nl with your order number and reason for return. Our team will help you with the return instructions.